FAQ

My wallet

My wallet is part of the player account. You can view the balance of all cooperative cryptocurrencies, deposit and withdraw and query transaction records as well as profile information registered with CryptoPunt.

How to deposit

1. Token approval is required for each smart contract (subjected to change in future design), when interacting with our smart contract game, a Token approval request (metamask/ other wallet) will popup requesting user’s signature

2. After token approval completed, the game smart contract will able to interact with token’s in user’s wallet

3. Deposit and Approval required additional gas fee payment to submit transaction into blockchain, a small amount of Matic coin is required to execute those transactions

How to withdraw

At each game page, there will be a withdrawal button for the user to claim the tokens from the game smart contract. Currently, the player need to manually withdraw the tokens at each game page, in the future we will implement automatic withdrawal after game round directly to player’s wallet.

Minimum Withdraw amount

There will be no minimum withdrawal amount but base gas fee is required to withdraw regardless of the withdrawal size.

How long does it take to deposit and withdraw?

Each transaction on the blockchain requires network confirmation to confirm the transaction has been recorded successfully

Generally speaking, a matic network block takes on average 2-3 second per block to confirmed, it is also depending on the network ingestion and the submitted transaction gas fee. (https://polygonscan.com/)

If you encounter any problem during deposit or Withdraw, you can visit https://polygonscan.com/ to check your transaction receipt, or contact technical support.

Where do transaction confirmations come from?

All confirmation information comes from blockchain and miners.

How long does it take to confirm a transaction?

It depends on your transaction gas fee and how active the polygon network is. You may check the historical average gas fee from this https://polygonscan.com/chart/gasprice . As of Aug2021 an average of 30-40 gwei gas price is recommended. Transaction issues (failed, unconfirmed) or major delays might occur if transaction gas price is set below the average.

Is your game fair and just?

We are based on the Ethereum smart contract. All data and core logic on the blockchain are transparent, and manipulation is not possible. Every single transaction on the blockchain can be tracked on etherscan. The fairness, openness, and justness of us gaming platform are guaranteed.

What should I do if my game hangs or there is a problem?

If you encounter any technical problem while playing our games, please try to refresh the game. Normally it will work after refresh. Should the problem persist, please contact us.